By subscribing to any of our Services and opening an account with us, you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all Kiriix Limited accounts. They set out the basis on which we offer our services and should be read carefully.

2. Services

Kiriix Limited will use reasonable efforts to supply a continuous service. However, Kiriix Limited is not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. Kiriix Limited is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, and war and imposing legislation.
You agree that Kiriix Limited is not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise. Kiriix Limited is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening or obscene material, or material that is in breach of UK or other applicable law.
Kiriix Limited’s customers are liable for all charges levied by their telephone service provider arising from the Customer’s use of the Services.

From time to time Kiriix Limited or its sub-contractors need to carry out maintenance on the network, which may involve temporarily shutting parts of it down. Kiriix Limited will give as much notice as possible and shall try to keep this work to the period specified in the notice. Kiriix Limited accepts no liability whatsoever arising from such a suspension of the service.

The Customer agrees that it will not re-sell, sub-lease, reassign or transfer any part of the Services unless authorized to do so under any agreement with Kiriix Limited.

YOU acknowledge and agree that details of YOUR name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the RIPE NCC to ensure that both WE and YOU fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database.

License costs of all third party applications and software offered with our plans are subject to change without written intimation.

Kiriix Limited reserves the right to pass on any additional charges/price increases as a result in price changes from third party software and license vendors irrespective of the hosting cycle.

3. Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.

In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

The free transfer services are available for 30 days from your signup date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.

When you first sign up, your account will be enabled with autorenew. This mean that when your renewal date arrives, your hosting plan and domain will be renewed automatically. If you wish to not have this happen, and you would not like to renew your account you must cancel 30 days prior to your renewal date. If you have any questions as to when your renewal date is, simply login to http://www.krxhosting.co.uk/ and check ‘My Packages’ and ‘My Domains’ or contact us by opening a ticket at http://www.krxhosting.co.uk/ or contacting us using the Contact form on the ‘Contact us’ page.
If you fail to cancel 30 days prior to renewal, your account will be renewed for a new term, so please make sure you contact us. Your account renewal dates are always available at http://www.krxhosting.co.uk/

4. Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. We may also charge for some transfers or migrations to our servers, you will be informed of these charges before any work will be started.

5. Dedicated IP Address Allocation

Any dedicated IP order in addition to ones provided with a hosting package may be subject to IP Justification. Justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers (ARIN). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

6. Third Party Providers

All transactions with third party providers are solely between the visitor and the individual provider. Kiriix Limited is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction. Some products provided by Kiriix Limited are provided under license with vendors, and the use of any such third party products will be governed by the applicable license agreement, if any, with such third party.

All discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase and/or use of goods or services with the specific provider with whom you are dealing.

We do not make any representations or warranties regarding, and are not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers.

7. Provision of Services

We will host your website on one or more servers in exchange for the amount you pay us, in advance, as long as you abide by the terms and conditions set out on this page and any other terms or agreements that relate to the services that we may provide to you. We will provide the services according to the specifications list for the web hosting package you select during the sign up process. To clarify, when we use the term “service” or “services”, or “hosting plan”, or “hosting package” this refers to the web hosting services that we will provide you.

8. Permission to use and host your content

When we host your website, it is required for you to send (upload) your files, databases and other content to our servers. When you upload this content you must be aware that you’re creating a copy of your content on our servers. When you purchase a hosting package from us you agree that these copies are being made, and give us permission to make these copies available to other users on the internet. It is your responsibility to provide all the content and other relevant data to make your website.

9. Your Personal Information

When you order a hosting package, you give us your personal information – such as your name, address, phone number. This is transmitted across the Internet to our server via a secure connection which is used to encrypt sensitive data.
Except for the cases below We will not sell, lend, or make available your personal information to any third party in any way unless given a court order to do so.
Please be aware that when you register a domain name your personal details may be visible when a user of the internet performs a ‘WHOIS’. You can hide this data by signing up for ‘Domain Privacy’ during the sign up process.

Please be aware that when you register a .UK domain, Nominet will be given your name, address and phone number. This is in line with their Terms and Conditions for domain registration – these Terms & Conditions can be read here: http://www.nominet.org.uk/registrants/aboutdomainnames/legal/terms/
When you sign up, you give us consent to be phoned or emailed by a representative of Kiriix Ltd at the telephone number you provide us or be emailed our newsletter.

10. Backups

Your use of the service is at your sole risk. Kiriix is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Kiriix servers.
We will do our best to maintain backups for our managed accounts. These backups are overwritten, as with any storage system, backups can fail. Thus you are encouraged to make your own regular backups.

– You shall be fully responsible for uploading and backing up all content to your website and supplementing, modifying and updating your website.
– Kiriix will not be held responsible for any loss, loss of service or damage to your content, web site, domain name, email, or any malfunctions or service interruptions caused by any failure of your website or our hardware or our provider’s hardware.
– You are solely responsible for making backup copies of your website and content.
– You are solely responsible for maintaining an emergency plan in case any of your data is lost or inaccessible.
– Kiriix, although performing backups, cannot guarantee that the contents of your web hosting package will never be deleted or corrupted, or that a backup of your website or email will always be available.

Customers should always keep a copy of all content on a local computer or separate remote backup system. We STRONGLY advise you keep an additional copy of all data to ensure availability of your files.

11. Acceptable Usage and Illegal Activity

Kiriix does everything possible to maintain a high level of service, many customers are highly dependant on our high standards. To maintain these standards we will not provide services and reserve the right to immediately suspend or terminate people who are using our services for:

– Hacking, including but not limited to penetrating or attempting to access, without authorisation, another computer or network. Port scanning, stealth scanning, fraudulent credit card, Paypal, bank account, “phishing” techniques, identity fraud.
– Hosting files or other data which infringes on another’s copyright or intellectual property rights.
– Spamming, or sending of bulk unsolicited email. We maintain a very strict policy on spamming, which includes the sending of unauthorized messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service and charge you £1.00 GBP for every spam email sent since your account was activated, and charge £250 per hour per member of staff who is engaged in removing our servers from spam lists and remote blocking lists, based on reasonable indications that you are ingaged in spamming of any kind.
– Uploading or linking to content that violates another’s right of publicity or privacy.
– Uploading or linking to content that violates another’s copyright or intellectual property

All services provided by Kiriix may only be used for lawful purposes.
The customer agrees to indemnify and hold harmless Kiriix from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email abuse@Kiriix.co.uk with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.

Examples of unacceptable material on all Shared and Reseller servers include:
IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

Examples of unacceptable material on dedicated servers include:
Pirated Software / Warez, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

Kiriix services, including all related equipment, networks and network devices are provided only for authorized customer use. Kiriix systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Kiriix system(s) constitutes consent to monitoring for these purposes.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact us at abuse@Kiriix.co.uk and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):
Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the appropriate law enforcement agency.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

12. Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Please read http://www.Kiriix.co.uk/mailpolicy.html for our generalized mail policy.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

Kiriix reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
Kiriix reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of Kiriix.

13. Unacceptable material on all servers

Below are some examples of unacceptable material that cannot be hosted on our shared servers, these include:
Spam scripts, mail bombers, irc servers, live chat scripts, chat rooms, brute force programs, ip scanners, hate sites, hacker focussed sites, sites promoting illegal activities, muds, rpgs, lottery sites, banking programs, autosurf sites, forex or egold exchange, investment sites, commercial audio streaming (more than 1 stream), topsites, affiliate servers, banner-ad services (similar to rapidshare, photobucket), filedump, mirrors, irc bots, proxy scripts, anonymizers, pirated software, website scraping tools, website data aggregation, shell scripts, ddos scripts.

Potential harm to minors is STRICTLY FORBIDDEN. This includes but is not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice and the customer’s details will be provided to the police along with all logs, ip addresses and all data we have on the customer.
Offering video or audio streaming or downloads, mp3 files, games and shareware is not permitted.
Using a shared account as a backup or storage device is not permitted, with the exception of the use of one (1) cPanel backup of the same account.

Violations of the Terms of Service will waive the refund policy.

14. Resource Usage

User may not:
– Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
– Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
– Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
– Run any software that interfaces with an IRC (Internet Relay Chat) network.
– Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
– Participate in any file-sharing/peer-to-peer activities
– Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
– Run cron entries with intervals of less than 15 minutes

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)

15. Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

16. Further exclusions

Kiriix reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, threatening, obscene or violates our terms of service in any manner may be removed from our services (or suspended) with or without notice.
Failure to respond to an email or phone call from our abuse department within 24hrs may result in suspension or termination of your services. All abuse issues must be dealt with via support ticket/email and have a response within 48hours.
In some cases Kiriix may have to suspend an account prior to contacting the customer, we can accept no responsibility for repercussions of this and will only do it if we deem it to be necessary.
If you’re not sure about the acceptability of your site or service, please contact us at abuse@kiriix.co.uk and we will assist you.

17. Monitoring & Protection

Kiriix servers and all related equipments are provided for only authorised customer usage. Kiriix systems are monitored for lawful purposes, including ensuring that use is authorised, for management of the systems, to protect against unauthorised access, maintain no terms and conditions are being broken, and to verify security procedures, survivability and operational security. Information is recorded, examined, copied and used by Kiriix staff to maintain a secure infrastructure. Use of Kiriix’s services means you consent to us monitoring all systems for these purposes.

Our shared servers are suitable for most customers, there however comes a time for some websites then they are better suited for a semi-dedicated, vps or dedicated plan which allows more CPU and Memory resources. We reserve the right, at our sole descretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or 10% of the server’s CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the server, we reserve the right to take your site offline without prior notice.
If this is needed you can either upgrade your hosting package or request a pro-rated refund of the amount you have paid in advance for the services minus cost of domain registration fees.
Due to the severity of this, and our ability to act fast to fix these issues to avoid server problems, we will do everything reasonably possible to provide you with a prior warning to taking your site offline, but we accept no obligation to do so.


What is an Inode?
An Inode is a file, every file – a webpage, image, email on your account uses up 1 inode.
The use of more than 25,000 inodes on any shared account may potentially result in suspension. Accounts exceeding the 25,000 inode limite will be removed from our backup system to avoid overusage.
Sites that don’t exceed the limit by much may not be suspended, this is at our sole descretion.
Sites that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be marked for review or suspension by a member of staff.

Over time, tens of thousands of emails build up, eventually pushing you past our limit. To disable your default mailbox login to cPanel, click ‘Mail’, then ‘Default Address’, then ‘Set Default Address’. Once in there type :fail: into the box so messages sent to your user@domain.com user@domain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it will fail.
Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension.

The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here

19. Availability of services

We attempt to provide the service 24/7/365 as long as your payments are up-to-date. Sometimes, for a number of potential reasons, the service may be unavailable. You must acknowledge that due to the nature of web hosting technology and the Internet, occasional unavailability of the services cannot be avoided. Sometimes equipment malfunctions, at other times we undertake periodic maintenance procedures or repairs. Other times there are causes beyond our control such as power failures, failure of telecommunication links, hostile network attacks, network traffic and other occurences. We cannot promise to provide you with an uninterrupted (100% uptime guaranteed) service.

20. Money Back Guarantee

On dedicated servers and colocation no full refund will be honored — the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.
Each of Kiriix’s managed shared and reseller servers carry a 30 day conditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

The domain registration fee we incur on each domain name is £10.00+VAT. This means that all refunds are subject to a £10.00+VAT registration fee charge. However this does mean that you own your domain name afterwards.

The only way to cancel to claim your refund is by emailing accounts@kiriix.co.uk
The following items are not refundable:
– Account upgrades
– Domain registrations/renewals
– SSL Certificates
– Installation/setup charges
We reserve the right to cancel your account within 72 hours notice if an event should occur in which evidence exists that a customer was rude or vulgar in communications with our staff.

21. Reseller: Client Responsibility

Resellers are responsible for supporting their clients. Kiriix does not provide support to our Reseller’s Clients. If a reseller’s client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients’ behalf for security purposes.
Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients’.

Kiriix will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.

All resellers are responsible for their own terms of service to their client, these terms must run in line with the Terms supplied by Kiriix but are terms between the Reseller and their Client, not Kiriix and the Reseller’s Client.

22. Shared (non-reseller accounts) / Semidedicated Servers

Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Semidedicated servers are not backed up. You must maintain your own backups.

23. Price Change

We reserve the right to change prices listed on Kiriix.co.uk, and the right to increase the amount of resources given to plans at any time.

24. Indemnification

Customer agrees that it shall defend, indemnify, save and hold Kiriix harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Kiriix, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Kiriix against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Kiriix; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Kiriix’s server.

25. Arbitration

By using any Kiriix services, you agree to submit to binding arbitration. If any disputes or claims arise against Kiriix or its subsidiaries, such disputes will be handled by an arbitrator of Kiriix’s choice. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of Texas. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

26. Our 98.8% Uptime Guarantee & SLA

If your shared / reseller server has a physical downtime that is not within the 98.8% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of Kiriix dependant upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact sales@Kiriix.co.uk with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.

27. Indemnification

If Kiriix is sued or threatened with a lawsuit from a third party because of something you do with the services we provide, or as an affiliate, you agree to pay all legal fees plus administration fees if Kiriix is found liable or pays to settle the dispute. Not only do you agree to reimburse us for what it costs to satisfy a judgement or settle a case, you also agree to pay Kiriix Ltd’s solisitors fees and all other costs Kiriix Ltd incurs in defending itself. This is called indemnification.

28. Disclaimer of Warranties

Kiriix shall not be responsible for any damages your business may suffer. Kiriix makes no warranties of any kind, expressed or implied for services we provide. Kiriix disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Kiriix and its employees.

29. Limitation of Liability


30. Disclosure to law enforcement

Kiriix may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies.
We will cooperate fully with law enforcement agencies.

31. Changes to the TOS

Kiriix reserves the right to revise its policies at any time without notice.
By using Kiriix Ltd, you agree to all of the terms of services listed above.